Working draft
ISO/WD TS 19384
Service Excellence - Guidelines for application of digital approaches to achieve Service Excellence
Reference number
ISO/WD TS 19384
Edition 1
© ISO 2024
Working draft
Under development
A working group has prepared a draft.

Abstract

This document specifies the guidelines to apply ISO 23592, including principles, models, and specific application methods to achieve service excellence by using digital approaches. This document applies to organizations having or planning to have digital service management systems.

General information

  • Status
     : Under development
    Stage
    : Close of comment period [20.60]
  • Edition
     : 1
  • Technical Committee :
    ISO/TC 312
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
12
Responsible Consumption and Production

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