Technical Report
ISO/TR 32123:2024
Transaction assurance in E-commerce — After-sales services
Reference number
ISO/TR 32123:2024
Edition 1
2024-12
© ISO 2024
Technical Report
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Published (Edition 1, 2024)

ISO/TR 32123:2024

Language
Format
CHF 96
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Abstract

This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.

General information

  • Status
     : Published
    Publication date
     : 2024-12
    Stage
    : International Standard published [60.60]
  • Edition
     : 1
    Number of pages
     : 17
  • Technical Committee :
    ISO/TC 321
    ICS :
    35.240.63 
  • RSS updates

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