ISO 11367

Étapes finales du processus d’élaboration (jusqu’à sept semaines).

Résumé

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

Informations générales

État actuel
: Projet

Stade
: Norme internationale en cours de publication [60.00]
Edition
: 1
Comité technique :
ISO/TC 312

ICS :
03.080.01
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