ISO/WD TS 19387 - Service Excellence — Maturity Model

Under development

A working group has prepared a draft.

Abstract

This document provides the principles and guidance for a service excellence maturity model (SEMM). This document helps organizations to determine their own maturity level with regard to service excellence as defined in ISO 23592 and gives guidance for future improvements.

General information

Status
: Under development

Stage
: Close of comment period [20.60]
Edition
: 1
Technical Committee :
ISO/TC 312
RSS updates

Life cycle

Now

Under development

ISO/WD TS 19387
Stage: 20.60

This standard contributes to the following Sustainable Development Goals

Good Health and Well-being

Decent Work and Economic Growth

Industry, Innovation and Infrastructure

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