International Standard
ISO/IEC 30105-8:2022
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
Reference number
ISO/IEC 30105-8:2022
Edition 1
2022-12
International Standard
Read sample
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ISO/IEC 30105-8:2022
78335
Published (Edition 1, 2022)

ISO/IEC 30105-8:2022

ISO/IEC 30105-8:2022
78335
Format
Language
CHF 129
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Abstract

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.

General information

  •  : Published
     : 2022-12
    : International Standard published [60.60]
  •  : 1
     : 25
  • ISO/IEC JTC 1/SC 40
    35.020 
  • RSS updates

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