Abstract
This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
Read sample
Preview this standard in our Online Browsing Platform (OBP)
General information
-
Status: PublishedPublication date: 2021-06Stage: International Standard under systematic review [90.20]
-
Edition: 1Number of pages: 26
-
Technical Committee :ISO/TC 312ICS :03.080.01
- RSS updates
Life cycle
Got a question?
Check out our FAQs
Customer care
+41 22 749 08 88
Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)