International Standard
ISO 10004:2018
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Reference number
ISO 10004:2018
Edition 2
2018-07
International Standard
Read sample
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ISO 10004:2018
71582
Published (Edition 2, 2018)
This standard was last reviewed and confirmed in 2023. Therefore this version remains current.

ISO 10004:2018

ISO 10004:2018
71582
Format
Language
CHF 151
Convert Swiss francs (CHF) to your currency

Abstract

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

General information

  •  : Published
     : 2018-07
    : International Standard confirmed [90.93]
  •  : 2
     : 35
  • ISO/TC 176/SC 3
    03.120.10 
  • RSS updates

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