ISO/AWI 41002

Abstract

Organizations with responsibility for managing facilities, including arrangements for the delivery of facility services, can operate from within a demand organization or be external to it, i.e. on the supply side. The facility management organization, or FMO as it is termed, is the focus of attention for this new standard, which is aimed at providing guidance, with recommendations, on the development of the FMO. The standard will cover governance, leadership, accountability, management oversight, value drivers, risk, organizational structure, stakeholder engagement, social responsibility and ethical behaviour with respect to all FMOs, as well as factors influencing their successful operation. It will also cover the practical matter of the external multi-service provider that aspires to offer management-led facility management over and above the day-to-day delivery of operational facility services.