This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.
This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.
This document does not mandate the use of a specific set of metrics for cloud SLAs.
Status: PublishedPublication date: 2018-12
Edition: 1Number of pages: 39
Technical Committee: ISO/IEC JTC 1/SC 38 Cloud computing and distributed platforms
- ICS :
- 35.210 Cloud computing
This standard contributes to the following Sustainable Development Goal:
Buy this standard
|std 1 166||Paper|
ISO/IEC 19086-2:2018Stage: 60.60
Corrigenda / AmendmentsPublished
ISO/IEC 19086-2:2018/Amd 1:2023
Got a question?
Check out our FAQs
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)
Keep up to date with ISO
Sign up to our newsletter for the latest news, views and product information.