Résumé
ISO/PAS 17003:2004 contains principles and requirements for the elements of complaints and appeals as they relate to conformity assessment.
It is an internal tool for use in the ISO standards development process by ISO/CASCO working groups when addressing the elements of complaints and appeals in the preparation of their documents.
ISO/PAS 17003:2004 is not a stand-alone normative document to be used directly in conformity assessment activities.
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