Resumen
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
Informaciones generales
-
Estado: En desarrolloEtapa: Norma Internacional en proceso de publicación [60.00]
-
Edición: 2
-
Comité Técnico :ISO/IEC JTC 1/SC 40ICS :35.020
- RSS actualizaciones
Ciclo de vida
-
Anteriormente
PublicadoISO/IEC 30105-1:2016
-
Ahora
Got a question?
Check out our FAQs
Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)