Resumen
This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.
The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.
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Informaciones generales
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Estado: PublicadoFecha de publicación: 2020-04Etapa: Norma Internacional publicada [60.60]
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Edición: 1Número de páginas: 29
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Comité Técnico :ISO/TC 228
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